IVR is a telephony technology that can read a combination of touch tone and voice input. It gives users the ability to access a database of information via phone. A typical IVR system has several menus of prerecorded options that the caller can choose from. While many choices are as basic as choosing a number, some options may require the caller to speak detailed information such as his name or account number. This input is read by the IVR system and is used to access the appropriate information in the database.
For example, a bank may have an IVR system that allows members to call in and check their balance or recent transactions. Credit card companies and stock brokerage firms also use IVR systems to allow users to access information from their account. The technology can also be used for other purposes such as phone surveys, checking movie times, and call center forwarding. Because the caller can vocally respond to prerecorded messages, using an IVR system is almost like talking to another human being. That is, as long as it understands you.
Common IVR applications include:
- Bank and stock account balances and transfers
- Surveys and polls ( IVR surveys use an automated computer voice to ask survey questions and elicit responses in place of a live interviewer ).
- Call center forwarding
- Mobile purchases and registrations
- Obtaining personal banking data
- Taking orders and credit card payments
- Confirming airline flight information
- Weather and road conditions
An IVR application provides pre-recorded voice responses for appropriate situations, keypad signal logic, access to relevant data and, potentially, the ability to record voice input for later handling. Using computer telephony integration (CTI), IVR applications can hand off a call to a human being who can view data related to the caller at a display.
One of our projects in IVR And SMS is ( MyWorld 2015 ) for UNDP
Providing IVR survey to collect callers life precocity based on UNDP provided questioner (http://www.myworld2015.org)
Through creative online and offline methods, MY World asks individuals which six of sixteen possible issues they think would make the most difference to their lives. The sixteen issues have been built up from the priorities expressed by poor people in existing research and polling exercises and they cover the existing Millennium Development Goals, plus issues of sustainability, security, governance and transparency.
MY World is a global survey for citizens led by the United Nations and partners. It aims to capture people’s voices, priorities and views, so that global leaders can be informed as they begin the process of defining the new development agenda for the world when the Millennium Development Goals expire in 2015.
As a technical provider for MenaVAS Ltd, and using IVR Interactive voice response-services and the availability of Mobile networks in the country we were able to reach more people allowing us to collect more surveys.
We have exceeded 380k votes = over 2,770,000 minutes during the project period.